Privacy Policy

1. Introduction

GlowingSail ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glowingsail.com and use our diving instruction services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Age and date of birth
• Medical information relevant to diving safety
• Diving certification details and experience level
• Payment information for course bookings
• Emergency contact information

2.2 Technical Information

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website information
• Device and operating system information

3. How We Use Your Information

We use your information for the following purposes:

• Providing diving instruction services and certifications
• Processing course bookings and payments
• Ensuring safety during diving activities
• Communicating about your courses and our services
• Improving our website and services
• Complying with legal and regulatory requirements
• Sending newsletters and promotional materials (with consent)

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• PADI: Certification information is shared with PADI for official certification records
• Medical emergencies: Medical information may be shared with healthcare providers in emergencies
• Legal requirements: When required by law or to protect our rights and safety
• Service providers: With trusted third parties who assist in operating our business

5. Data Security

We implement appropriate security measures to protect your personal information:

• Secure data transmission using SSL encryption
• Restricted access to personal information
• Regular security assessments and updates
• Secure storage of physical documents

6. Data Retention

We retain your information for the following periods:

• Certification records: Permanently, as required by PADI standards
• Medical information: 7 years from last diving activity
• Marketing data: Until you unsubscribe or request deletion
• Website data: 2 years for analytics purposes

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Receive your information in a structured format
• Objection: Object to certain uses of your information
• Withdraw consent: Withdraw consent for marketing communications

8. Cookies and Tracking

Our website uses cookies to enhance your experience:

8.1 Essential Cookies

These cookies are necessary for the website to function and cannot be disabled.

8.2 Analytics Cookies

These cookies help us understand how visitors use our website to improve functionality.

8.3 Marketing Cookies

These cookies are used to deliver relevant advertisements and track campaign effectiveness.

You can manage your cookie preferences through our cookie consent banner or your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for children under 10 years old. For minors between 10-18 years old, we require parental consent before collecting any personal information.

11. International Transfers

Your information may be transferred to and processed in countries other than Malaysia, including for PADI certification purposes. We ensure appropriate safeguards are in place for such transfers.

12. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying a notice on our website

13. Contact Information

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of Malaysia. Any disputes will be resolved in the courts of Malaysia.